Privacy notice

Who we are

Turnex (Pty) Ltd, registration number 2023/903803/07, is responsible for the personal information described here. For anything about it, including requests to our Information Officer, email desk@turnex.co.za.

What we collect

When you use the contact form we receive what you choose to send: a name, a phone number or email address and, if you add them, your sector, how urgent things are, what you need and a sentence about the situation. We don’t need more than that, and we don’t ask for it. All of it is voluntary, but without a name and a way to reach you we can’t reply.

What this site doesn’t do

• It sets no cookies of its own.
• It runs no analytics, advertising or tracking scripts.
• It loads fonts and images from our own server. The one outside script is Cloudflare Turnstile, a spam check the contact form loads once you start filling it in.

Like any web server, ours keeps standard access logs (IP address, time, page requested) for security and troubleshooting.

How we use it

Only to reply to you and to judge whether we can help. We don’t add you to a mailing list, and we don’t sell, rent or share your details. If we go on to work together, anything further is covered by the mutual NDA and our engagement terms.

Who handles it for us

The site is served through Cloudflare, Inc., which protects it from attacks and so handles the connection details of every visit, such as your IP address and browser. On the contact form, Cloudflare Turnstile checks signals from your browser to tell people from automated spam.

Form submissions reach us by email through Postmark, a delivery service operated by ActiveCampaign, LLC. Postmark keeps a copy of each message for 45 days, then deletes it.

Both companies are in the United States, so using them is a cross-border transfer of personal information. Each handles it under its data processing terms.

Submissions are not stored on our web server. To stop abuse of the form, the server keeps a short-lived count of requests per connection, identified only by a one-way hash of the IP address.

How long we keep it

We keep an enquiry only for as long as we need it to respond and, if we work together, for as long as the law requires us to keep records of the engagement. If we don’t take things further, we don’t keep it longer than we need to.

Your rights

Under the Protection of Personal Information Act, 2013 (POPIA) you can ask what we hold about you, ask us to correct or delete it, and object to how we use it. Email desk@turnex.co.za, or reply to any email from us.

If you’re not satisfied with our answer, you can complain to the Information Regulator: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191; POPIAComplaints@inforegulator.org.za; 010 023 5200.

Security

The site is served only over an encrypted connection (HTTPS), and the contact form accepts submissions only from this website.

Last updated · 24 September 2026